Order, Production and Shipping Policy - 19th Stitch
ORDER AND PRODUCTION
  • All orders will be processed on the same or the following working day upon order confirmed with payment received.
  • Every shirts and pants are uniquely tailor-made according to your designs and measurements. Thus, Shirt and pants are requiring 10 to 15 working days and suits requiring 15 to 20 working days bind off the final stitch. Accessories will be shipped out within 3 working days.
SHIPPING AND DELIVERY
  • You are expected to receive within 1-3 working days once your order has been shipped. Delivery duration is subject to stock availability and shipping area.
  • Rush delivery is not available for custom dress shirts. Please contact us for further information.
  • Once the parcel has been sent out, we will send you the courier tracking number via email. You may refer the shipping status with the courier tracking number provided. 
  • Kindly contact us as soon as possible if any changes to the shipping details. Please take note that additional processing fees will be charged for changing of delivery address to a confirmed order. 
  • We do not support self-pick up procedure at this stage.  
  • Please contact us if you do not receive your parcel within the estimated delivery time frame. 
  • Unsealed goods should not be accepted at the time of delivery. 
  • We will not be held responsible for missing packages due to invalid delivery address and damaged packages during the delivery process. 

Order and Production

  • All orders will be processed on the same or the following working day upon order confirmed with payment received.
  • Every shirts and pants are uniquely tailor-made according to your designs and measurements. Thus, Shirt and pants are requiring 10 to 15 working days and suits requiring 15 to 20 working days bind off the final stitch. Accessories will be shipped out within 3 working days

Shipping 

  • You are expected to receive within 1-3 working days once your order has been shipped. Delivery duration is subject to stock availability and shipping area.
  • Rush delivery is not available for custom dress shirts. Please Contact us for further information.
  • Once the parcel has been sent out, we will send you the courier tracking number via email. You may refer the shipping status with the courier tracking number provided. 
  • Kindly contact us as soon as possible if any changes to the shipping details. Please take note that additional processing fees will be charged for changing of delivery address to a confirmed order.
  • We do not support self-pick up procedure at this stage. 
  • Please contact us if you do not receive your parcel within the estimated delivery time frame.
  • Unsealed goods should not be accepted at the time of delivery.
  • We will not be held responsible for missing packages due to invalid delivery address and damaged packages during the delivery process.
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